If you’ve ever received a product that didn’t quite meet your expectations, or you simply changed your mind after making a purchase, you can always initiate a return or exchange. In this article, we will provide a step-by-step guide to help you navigate the return or exchange process and ensure that you receive the outcome you desire.
Before you submit a return or exchange request, it’s important to review our return policy to ensure that your request meets our guidelines. It will help you to avoid any potential issues or delays in processing your request. If you have any questions or concerns, our customer service team is here to assist you.
Returns
Most items can be returned within 30 days of delivery. The process is straightforward and can be completed online in just a few simple steps.
- Go to the “My Account” page and click on the “My Orders” tab to view your order history.
- Click the “RETURN” button located next to the order that needs to be returned. This will direct you to the return form page.
- Select the product(s) that you wish to return and fill out the quantity that needs to be returned.
- Select the amount refund method that you prefer (you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refund Policy).
- Select a subject of refund request that suits your situation and fill out a description for the refund reason. This can include details about the issue with the product, the reason for the return, or any other relevant information.
- Upload photo(s) of the product in its current condition. This helps us to assess the issue and process your request more quickly.
- Submit the request, check your inbox for a request confirmation email.
After we receive your request, our team will review it and contact you with further instructions on how to proceed. This may include shipping instructions or additional information that is needed to process your request.
Return Shipping
If your return request is approved, we will arrange the return shipment for you. There are two shipping methods that we use depending on the size, weight, and fragility of the item(s) being returned.
- For small packages delivered via UPS or FedEx: We will provide you with a printable shipping label via email. This label will include all the necessary information for the return shipment, including the address and any special instructions. Simply print the label and attach it to the package and bring it to a nearby drop-off location.
- For large, heavy, or fragile items delivered via special carrier: we’ll coordinate with the carrier to pick up the item(s) at your convenience. Our team will work with you to schedule a convenient pickup time and provide you with any necessary instructions or information.
We want to make the return process as easy and stress-free as possible, and we’re committed to working with you to find the best solution for your needs. If you have any questions or concerns about the return shipment process, please don’t hesitate to contact our customer service team for assistance.
Refunds
Once we receive your return, our team will review the product to ensure that it meets our return guidelines. If everything looks good, We’ll process your refund within 2 business days. In the unlikely event that we encounter any issues with your return, we’ll contact you as soon as possible to discuss the next steps. We’re committed to working with you to find a resolution that meets your needs and ensures your satisfaction with our products and services. For more details, check out our Refund Policy.
Canceling Returns
Already submit the return request but changed your mind? Don’t worry! You can always cancel the return by contact our customer service team. You could leave us a message from My Orders or start a live chat with our support team.
Exchanges
If you’d like to exchange an item for a different color, size, or product altogether, we’re happy to help! The process is similar to a return, and all policies listed in our Return Policy apply.
Here’s how to start the exchange process:
- Go to the “My Account” page and click on the “My Orders” tab to view your order history.
- Click the “EXCHANGE” button next to the order you want to exchange. You’ll be directed to the exchange form page.
- Select the product(s) you wish to exchange and fill out the quantity to be exchanged.
- Click “Choose Products,” then select the product you want to exchange on the shop page and proceed to its detail page.
- On the product page, select the desired variation and click “EXCHANGE” to add it to your exchange form. Repeat this step for any additional products.
- Return to the exchange form page by clicking “VIEW ORDER” next to the “EXCHANGE” button.
- Select a subject of exchange request that suits your situation and provide a description of the reason for the exchange.
- Upload photo(s) of the product in its current condition. This helps us to assess the issue and process your request more efficiently.
- Submit the request and check your inbox for a confirmation email.
We will promptly review your exchange request and send you an email with further instructions on how to proceed. This email may include shipping instructions, a payment link for any additional costs, or any other relevant information we need to process your request. Please keep an eye on your inbox and feel free to contact us if you have any questions or concerns. We are always happy to help you with the exchange process.