Support Center

To try and make life a little simpler, we have created a list of Frequently Asked Questions (FAQs) . However, if you have a query not on our list, please do not hesitate to contact us. We will get back to you in the shortest time possible.

What can we help you with?

It is important to recognize that the concept of “free shipping” can be somewhat misleading, as the costs associated with shipping are ultimately borne by the consumer in one form or another. 

Serwall conscientiously display the true worth of our offerings and present shipping charges separately.

Quick Ship items ship out in 3 business days!

At Serwall, we accept gift cards (with PIN), American Express, Discover, MasterCard, VISA, and PayPal. We don’t accept checks for any order type.

Delivery dates vary depending on the delivery address and the shipping option you select at checkout. Normally, free-shipping order is expected to be delivered in 7~12 days.

To check your order status, simply log in to your account and go to the Orders section of the My Account page.

If you don’t have an account with us yet, you can still track your order status by visiting our Track Your Order page. Simply enter your order number and email address, which you can find in the order confirmation email we sent you.

Visit orders section to manage, cancel or adjust your order, or contact us.

If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please contact us for help.

Contact Us

Couldn’t find what you were looking for? Our Customer Service Team is ready to answer your questions. 

Email: 24/7
Phone: 9:00AM- 5:00PM ET, Mon- Fri

Company

(HEAD OFFICE)
Serwall Home Co., Ltd
9120 Center Ave,
Rancho Cucamonga, CA 91730

(HONG KONG OFFICE)
Hong Kong Ween Charm Trading Co., Limited
Flat/Rm 21 Blk A, 11/F, Tin Wui Industrial Building, No.3 Hing Wong Street, Tuen Mun, N.T

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Free Shipping | 5 Year Warranty | 30 Day Return