At Serwall, we strive to ensure that every item you purchase is the perfect match for your outdoor spaces. If you find that the item you received is not the right fit, you can submit a return request, and we’ll help you through the process with ease. Our customer service team will be happy to help you pick out the perfect replacement furniture for your outdoor space or refund your money.
Most items can be returned for a refund or store credit within 30 days of delivery. Return shipping costs apply and all returned products must be in its original condition and packaging in order to be accepted. Please note that all returns must be approved in advance and have a Return Merchandise Authorization (RMA). Unapproved returns will be refused and will not be credited.
There are certain items that are not eligible for return, including:
- Clearance items
- Gift cards
- Customized items
- Bundled items at discounted prices, e.g. “20% off buying 3” (unless the entire bundle is returned)
- Items that have already been assembled
- Items marked as “Non-Returnable” on the sale page
- Open box items
Additionally, any outbound shipping charges collected on the order will not be refunded, including the $4.99 upgraded shipping charges and assembly services included with delivery.
However, if your item is damaged or defective, these exceptions do not apply. In such cases, we will take care of the issue and work with you to find the best solution.
To initiate a return, simply visit the “My Orders” section of your account. For detailed instructions, please refer to our Returns and Exchanges article.
Refund Options
When returning an item, you can choose to receive store credit or have the original payment method refunded. Once we receive your return and confirm that it meets our return policy criteria, we will issue the refund in 2 business days (refunds may take longer to process during peak seasons). Please be aware that for non-defective returns, any associated return shipping costs will be subtracted from the refund amount. For more information on refunds, please see our Refund Policy page.
Extended Holiday Return Policy
For items purchased between November 1 and December 31, the deadline for returns is extended until January 31 under our extended holiday return policy.