We understand how frustrating it can be to receive a damaged or defective item, and we are committed to resolving any issues as quickly and efficiently as possible. To ensure that we can provide you with the best possible service, we have developed the following policy for damaged or defective items:
If you receive a damaged or defective item, please contact us within 30 days of the delivery date to qualify for a resolution. We offer multiple solutions to make your order right, which may include providing a replacement, issuing a refund, or offering store credit. To help us resolve the issue, we may request that you provide a photo and/or return the original item.
Please note that if you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. Additionally, we cannot guarantee that we will be able to service any damaged or defective item reported more than 30 days after the delivery date.
To initiate the resolution process, simply visit the “My Orders” section of your account and submit a return request. Please visit our “Returns & Exchanges” page for detailed instructions. There, you will find all the information you need to start the return process and receive a resolution to the issue. We are committed to providing you with the best possible service, and we are here to help you every step of the way.