Updating Orders Before Shipping
Before an item has shipped (the order status is “processing”), you can update the delivery information (address and contact info) by leaving us an order message on the order detail page or directly contacting us via live chat. You can also exchange products by submitting an exchange request (instruction is available on the “Returns and Exchanges” page) or cancel the order if needed.
Updating Orders In Transit
If the item has already shipped, it requires a few extra steps to make adjustments and the result is not guaranteed. You can contact us via live chat or phone calls within 24 hours after the order has shipped, and we will try to recall the package and ship it out with the updated information. However, please note that this option is not guaranteed, and we will keep in touch with you throughout the process.
FedEx or UPS
- Delivery instructions: Provide specific delivery instructions, such as where to leave the package.
- Delivery scheduling: Schedule a specific delivery window that is most convenient for you.
- Hold at location: Hold a package at a local FedEx or UPS location nearby for pickup.
- Sign for packages online: You can electronically sign for their packages online when an in-person signature is not possible.
All Other Carriers
If your item is not being shipped by FedEx or UPS, it’s considered a large item. Please contact us for further assistance.