Shipping FAQs
Yes, our products come with free shipping. You can enjoy the convenience of having your items delivered to your doorstep without incurring any additional shipping charges.
No, sorry. We currently can only ship items to addresses in Mainland U.S.
As required by law, sales tax is determined by the state in which your order is being shipped. If applicable, sales tax will be added to your order total at checkout.
There is no minimum order to qualify for free shipping. However, some exceptions apply.
Serwall is dedicated to providing good customer support. If you wish to return an item(s), please check our full Return Policy and then submit your return request by filling out a brief form.
We’re confident you will like your furniture but just in case, we have a Return for Any Reason policy. If you are unhappy, simply submit a return request. Under this reason, the item should be returned in new and resellable condition, learn more about our Return Policy.
Serwall provides its customers with a 30 day period for returns.
We value your satisfaction at serwalloutdoor.com. If, for any reason, you are not completely satisfied with your purchase, we are here to help. All you need to do is contact us within 30 days of delivery, and we will handle the rest.
Please check our Return Policy on our Returns page for additional details.
You can return your item(s) within 30 days of the delivery date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a refund, less the associated shipping costs. Shipping costs will vary according to the item(s) and your location.
In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please submit a warranty request or contact us by email at info@serwalloutdoor.com. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.
In order to issue a credit note, original packaging is required in instances where you have changed your mind or would like to exchange for a different item(s), size or color. Please note that the item(s) must be unused and returned within 30 days of delivery.
If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, you must arrange by whatever means to have the product(s) safety and securely wrapped before returning to us.